Start Your Wellness Journey
We are here to answer your questions and help you plan your reservation. Choose the contact method that suits you best.
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MELAS HOTELS, Gayrettepe
Prof. Dr. Bülent Tarcan Cd No:1 Kat:-2
34349 Beşiktaş/İstanbul
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Frequently Asked Questions
You can find answers to your questions here.
Is there parking at the spa?
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Yes, we offer free valet parking for all our guests with reservations. Self-park is also available in the Wellness District garage behind the building.
What is the cancellation policy?
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We ask that you notify us at least 24 hours in advance for any cancellation or rescheduling. Cancellations made within 24 hours of the appointment are charged 50% service fee.
How early should I arrive?
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Please arrive 15-20 minutes before your scheduled appointment time. This allows time for check-in, changing into a robe, and experiencing a moment of relaxation in our lounge before your massage begins.
What payment methods do you accept?
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We accept cash, credit cards, debit cards, and digital payment methods. Our gift cards are also valid.
How do I make a reservation?
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You can make your reservation by phone, email, or through the contact form on our website. Online reservation system will be available soon.
Do I need to bring anything special for hammam use?
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No, all necessary equipment (robe, towel, slippers) is provided by us. You just need to bring yourself.
Are there special packages for couples?
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Yes, we have special romantic packages for couples. You can receive massages together in our couple rooms. Contact us for detailed information.
Can I purchase a gift card?
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Yes, you can purchase our gift cards at our spa or online. Gift cards are valid for 90 days and can be used for all our services.
Is hammam and sauna use free?
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Hammam and sauna use is free when you receive a massage or one of our other massage services. A separate fee is charged for hammam/sauna use only.
Can I make a group reservation?
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Yes, we offer special packages for group reservations. Special discounts are available for groups of 4 or more. Contact us for detailed information.
Can I get a massage during pregnancy?
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We have specially trained therapists for pregnancy massage. Pregnancy massage can be performed after the first trimester. Doctor approval is required.
What are your business hours?
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We serve Monday through Sunday from 09:00 - 23:00. Business hours may vary on special days and holidays.